Refund policy

Web purchases

Any plan bought on parlessa.com (annual, monthly, founding) can be refunded in full within 14 days of the charge, for any reason or none. Email hello@parlessa.com from the address on the account, or use the "Refund" button on the account page. We issue the refund through Lemon Squeezy the same working day; it reaches your card in three to ten days depending on your bank. Access ends when the refund is issued. Renewals are covered too: 14 days from the renewal charge.

App-store purchases

Subscriptions bought inside the iOS or Android app are charged by Apple or Google, and only they can refund them. Apple: reportaproblem.apple.com. Google: the order history in Google Play. Both usually decide within a day or two. If they refuse a request made within 14 days of purchase, write to us with the order number and we will credit the same amount to your account or, where we can, refund it ourselves.

After 14 days

Cancel at any time and the plan ends at the end of the paid period; no partial refunds for unused time, except where we withdraw a feature you paid for, change the terms materially, or the Service is unavailable for more than a few days, in which case we refund the unused part. If something has gone wrong, write to us anyway. We would rather refund a fair case than keep an unhappy learner's money.