Refund Policy

Web purchases: 14-day money-back guarantee

If you are not satisfied with Parlessa for any reason, you may request a full refund of any plan bought on parlessa.com within 14 days of the charge. Renewals are covered in the same way: 14 days from the renewal charge.

Refunds are granted for:

• Any reason within the 14-day guarantee period
• A Service that does not work as described and that we cannot fix
• Accidental duplicate purchases

Refunds are not granted for:

• Requests made more than 14 days after the charge
• Accounts that have violated the Terms of Service
• Abuse of the refund policy, such as repeated purchase-and-refund cycles

How to request a refund

Email support@parlessa.com from the address on your account, or use the "Refund" button on the account page. We issue the refund through Lemon Squeezy, usually the same working day. Refunds go to the original payment method and typically appear within 5 to 10 business days, depending on your bank. Access to the paid course ends when the refund is issued.

App-store purchases

Subscriptions bought inside the iOS or Android app are charged by Apple or Google, and only they can refund them. For Apple, use reportaproblem.apple.com. For Google, use the order history in Google Play. Both usually decide within a day or two. If a request made within 14 days of purchase is refused, write to us with the order number and we will credit the same amount to your account or, where we can, refund it ourselves.

After 14 days

You can cancel at any time and the plan ends at the end of the paid period. There are no partial refunds for unused time, except where we withdraw a feature you paid for, change the Terms of Service materially, or the Service is unavailable for more than a few days, in which case we refund the unused part of the period.

Need help?

If something is not working, write to support@parlessa.com before requesting a refund. Most problems are fixed the same day.